GDPR Policy

 

Clinica medica GDPR PRIVACY POLICY

Executive Summary:

Clinica Medica Ltd is dedicated to customer privacy and:

  • We don’t share or sell your personal information
  • We don’t keep your payment details on file
  • Any information is stored in secure cloud servers
  • You can unsubscribe from our marketing emails at any time
  • You can ask to become inactive in our client system

Full policy:

This Privacy Policy Statement explains the data processing practices of Clinica Medica Ltd. If you have any requests concerning your personal information or any queries with regards to these practices, please contact our Privacy Officer by e-mail at Info@Clinicamedica.co.uk

Our Clinical / Client information system is powered by Cliniko www.Cliniko.com Cliniko observe EU regulation and are fully GDPR compliant.

Our Mailchimp Marketing is powered by Michel Graphic Design “MGD”

Our website is managed by Scotweb Digital “SWD” www.scotwebdigital.co.uk

SWD and MGD are committed to ensuring that data is processed in accordance with applicable data privacy laws and is kept secure.

If you visit our website:

When someone visits our website, SWD collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). SWD collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of our website, the general geographic location of visitors and engagement levels, which in turn enables us to make improvements to our website and services and provide business intelligence. This information is only processed in a way which does not identify individual users. It is kept indefinitely.

SWD also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we display our services. This information is only processed in a way which does not identify individual users. It is kept indefinitely.

If you use our enquiry forms:

When you submit information using our online forms, the information you give will be used to create your customer profile in our Cliniko booking system which will integrate with MailChimp and send you an opt in email.

You will also receive an email / text for your booking and a reminder 24 hours before your appointment

Use of Cookies

We use “cookies” to identify you when you visit the https://clinicamedica.co.uk/ website and to build up a profile of our regular users. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Our use of cookies also allows users to be presented with a personalised version of the website.

We will only read cookies from your cookie file placed there through your web browser’s interaction with the clinicamedica.co.uk website.

Use of Session Files

We use session files, along with cookies, to log your browsing patterns and to identify the areas of the site which have been of interest to you, allowing us to personalise the clinicamedica.co.uk site for you.

Customer Data Held

We hold customer data on our Cliniko system.

In order to manage enquiries, we process the data collected and store it for an indefinite period (unless instructed by you to be made inactive) for the legitimate business purpose of enabling us to access the information and deal with your request. We collect the following information:

  • Name:
  • Address:
  • Date of Birth:
  • Email:
  • Phone:
  • Medical record (if required):
  • Photos (if required):

Sharing of Information

  • We do not share information unless:
    • Instructed by you
    • Mandated by you
    • Court or Procurator Fiscal order
    • Requesting blood test / imaging / referrals (which is also after your permission)

 

Transferring your information internationally

Your personal information may be transferred internationally. On your request / mandate if your insurance company is based abroad.

Contact Us

You can contact us to:

  • Ask that we update, complete or correct your personal information
  • Ask that we restrict the use of your information
  • Remove your personal details from our system